1st/2nd Line Helpdesk Engineer


Paying up to £30,000


IT Networking and Infrastructure

Job Type



City of London

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Our exclusive client is looking for a 1st/2nd Line Engineer who provides outstanding customer service and enjoys working IT Support issues for multiple clients in Central London.

You will need to be a strong 1st/2nd Line Engineer keen to work in a business where technology means everything. As well as excelling in customer service, you will be technical and keen to stretch your skills with the support of a great team.

You will be working primarily with the following technologies:
·All current MS Windows Desktop platforms
·MS Exchange, RDS, SQL, SharePoint and other Server systems
·Active Directory
·Online Backup Technologies for Servers and Endpoints
·Mac, Tablet and Phone Support

The role of Service Desk Engineer is to ensure that customer requests are dealt with quickly and effectively, whilst maintaining the high level of service that our customers depend upon. The role will expose candidates to a variety of technologies whilst requiring them to balance workload with project involvement.

Job role
● To answer requests for support in a prompt, professional and courteous manner, however they are received.
● To manage calls according to the agreed process, escalating as appropriate.
● Resolve customer’s requests for support in a timely fashion, whilst preventing re-occurrence.
● To assist the team with the administration of the network and the services it provides, so that an agreed level of performance is maintained.
● To assist fellow engineers within the team by providing guidance and technical training where required.
● To co-ordinate the team activities to ensure fluent and efficient service is maintained.
● To maintain support levels to meet the customer’s individual needs.

Their mission is to make IT support as stress-free as possible and a growth enabler for business. They specialise in providing bespoke IT Support and managed services to their clients within serviced offices in London and Greater London. They make it their business to understand companies so they equip them with the best IT infrastructure to help achieve goals.

This opportunity offers a salary of up to 30k depending on your experience. Alongside this great salary, you will also have access to a host of company benefits including a free gym membership, yoga, pilates, a pension scheme and 25 days holiday, party and summer events and 50% reduction in food and beverages from their on site restaurants.

This role is a great opportunity not to be missed. Submit your CV now, or give Walter a call on 0207 655 4604 to discuss whether this role is right for you.