1st/2nd Line Support Engineer


Paying up to £28,000


IT Networking and Infrastructure

Job Type



City of London

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Our client is looking for a 1st/2nd Line Help-desk Engineer, with Apple Mac and Windows Support experience.

You need to be able to demonstrate exemplary customer service skills and have a passion for problem-solving and thinking on your feet. Our technical support consultancy is based in contemporary offices near Fenchurch Street, London.

This is a growing MSP based in the heart of London who are specialise in providing a bespoke service for their clients across the City and West End of London primarily within the Financial Services and Education sectors. This is a company that pride themselves on their professionalism, dedication, attention to detail and technical ability to their ever-growing client base.

In this role, you will provide 1st and 2nd line telephone/remote technical support to clients from our Office in Clerkenwell. You will need to be able to plan and prioritise your own workload effectively and have the ability to quickly respond to changing client needs. The job requires a high level of analytical thinking and the ability to troubleshoot issues quickly.

You must have proven experience of troubleshooting Apple Mac issues, have knowledge of OS X, iOS devices, Windows, Microsoft Office, Adobe Creative Cloud, basic networking, storage, backup, email hosting. You need to demonstrate experience of delivering excellent customer service alongside professional standards of written and oral communication. These skills and your self-motivation are just as important as your technical ability.

* Troubleshooting
* macOS experience
* Windows & Windows Server experience
* Third-party software, including Microsoft Office and Adobe Creative Cloud
* Routers, switches and wireless access points
* Basic Networking
* Backup software (e.g. CrashPlan, Carbon Copy Cloner, Veeam)
* Online email hosting (Office 365)

The close- knit team are after a strong technical knowledge, with great communication skills, someone keen to hone their technical skills, whilst being part of a small, friendly team.

* Customer-focused
* Excellent written and verbal communication
* An effective team worker
* Able to work independently
* Common sense & initiative
* Friendly, with a positive attitude
* Analytical thinking
* Fanatical attention to detail
* Ability to plan and prioritise work
* A desire to progress your career

Opportunities like this do not last long, please send your CV to sophies@jitr.co.uk or call Sophie now on 02030 966763 to find out if this is the right role for you.