1st Line Support


Paying up to £25,000


IT Networking and Infrastructure

Job Type



City of London

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Are you a 1st line support engineer looking to take a step into service desk support position?

Our managed service provider client is looking for an enthusiastic and skilled 1st line support engineer to join their growing team in East London Zone 1.

About The Company
This is an exciting opportunity to join our energetic, dynamic and driven team who provide innovative security solutions, best of breed cloud solutions and managed services. If you join them you will be part of a company that is growing quickly in areas that are a focus for every business across the globe – security and cloud. They are proud of the frank and honest relationships they have with their clients and their continued ability to deliver.

About The Role
Working directly with the Operations Manager, you will be part of the 1st line helpdesk whilst also dealing with technical support requests across the client base, liaising with other engineers and assisting with the maintenance of the clients’ networks.
The position will involve supporting desktops, laptops, flagging support request to other senior support engineer for servers and network equipment, and will also include some exposure to helping on project work and support of Citrix environments after passing probation. The successful candidate must have an eye for detail, the ability to work independently and as part of a team, great documentation skills and, importantly, the drive to progress one’s own career.

Key Responsibilities:
·Part 1st line help-desk team- ensuring SLAs are met
·Troubleshoot client support incidents, liaising with our clients over the phone, email, web-ex or on client site.
·Helping customers solve technical issues with their computers (hardware and software)
·Liaising directly with end users to resolve any problems
·Logging technical support requests over the telephone or by email
·Using remote control tools and technologies to assist end users as required
·Documenting systems and procedures as implemented for and on behalf of our customers

About You
The successful candidate will ideally have at least 1 years’ experience in a similar technical support desk role and an added bonus if you have some exposure in supporting some of the following technologies:

·VMware vSphere, Microsoft Hyper-V
·Microsoft OS (2008/2012/W7/W8/W10) including associated hardware
·Microsoft Exchange and Office 365
·Network solutions including local area networks, wide area networks and associated hardware and technologies such as firewalls, routers, Wi-Fi solutions and network switches and cabling.
·Network storage solutions
·Citrix XenApp, Xen Desktop, NetScaler, XenMobile
·Windows Desktop including:
oExchange and Office 365
oActive Directory, Group Policy and networking (DHCP, DNS)
·Excellent interpersonal and communication skills
·IT Helpdesk experience
·Planning and implementation
·Excellent customer facing experience
·Excellent telephone manner
·Good documentation and record keeping

The Benefits
This fantastic opportunity is perfect for a 1st line engineer looking work with the latest technologies. There is no glass ceiling when it comes to progress within the company. They are offering a salary of up to £25k, plus great benefits including pension scheme, healthcare for your entire family.

To Apply
Please submit your CV now or if you would like to discuss the opportunity in more detail call Akib on 0207 426 9828