1st Line Support


Paying up to £24,000


IT Networking and Infrastructure

Job Type




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1st Line Support – Managed Service Provider – Bethnal Green – Up to £24,000

Are you wanting to expand your abilities and grow with a fantastic company in a diverse industry?

About the company
The client is a well-established Managed Service Provider that compare their customers desired business objective to a variety of technical solutions, recommending and implementing the best solution to the requirement. They assist in transferring their customer’s systems to new solutions making the journey as seamless as possible.
At the centre of all that the client does is the desire to deliver excellent solutions to meet their customer’s business objectives. They collaborate with their clients to reduce costs, improve user performance, mitigate risk and increase business agility.
Outstanding client service is at the forefront of all that they do. Their delivery and support teams seek to provide the very best client experience. This has led to the client achieving some of the industry’s highest customer satisfaction feedback.
About the Role
The role is mainly 1st line where you will be working with technologies such as Active Directory, Office 365 & Citrix. A good level of customer service will be required due to working with different clients, as it is an MSP you will be working with several people from different companies. In addition, there is a lot of training and support to help you develop and further your skill set.
About You
The ideal candidate will be someone who has experience with Citrix and preferably someone who was working in an MSP before.
The required skills to be considered for this role are:
-Good knowledge of Active Directory
-Experience with the call logging system
-Office 365
-Experience with Citrix is also very advantageous
-Customer focused approach- ensuring they receive excellent customer service
-Exceptional listening and questioning skills to fully understand customer issues (and not assume)
-Calm and solution focused: able to diffuse an angry and emotional situation and move towards a solution
-Clear and professional spoken and written communication skills with the ability to create trust and confidence with the customer
-Warm and engaging interpersonal style
-Ability to multi-task (logging information electronically while on the phone) while maintaining accuracy/ attention to detail with strong prioritisation skills

To Apply
Great opportunities like this don’t last long. Submit your CV now at nozrulh@jitr.co.uk. Alternatively, give Noz a call on 0207 426 9840 to discuss whether this role is right for you and to answer any questions you may have.