1st Line Support


IT Networking and Infrastructure

Job Type




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1st Line Support
£100 per day
3-month contract


The client is a luxury retailer who is known worldwide for its quality and style. They have an eye for all thing’s quality, which is reflected in their office space and boutiques. They look after their staff from their competitive salaries, to their exclusive staff sales!


The client is looking to hire a Service Desk Analyst that will have a passion for technology, process improvement, and business transformation along with a desire to relentlessly champion best practices in a hyper-growth and dynamic environment.

Above all, this is a role requiring high levels of entrepreneurial drive plus astute commercial awareness in order to support a high growth service-oriented business.


The ideal candidate will have the below skills and experiences:

*Responding to end-user queries (calls, emails, tickets and alerts), investigate these using troubleshooting skills to identify the root cause of issues, identify and implement fixes.
*Logging tickets into the Service Desk ticketing tool completely and efficiently.
*Communicating and escalating to other team members or 3rd parties as and when required.
*Provide support for IT issues and requests via phone, email or other support technologies.
*Ensure incidents and requests are completed in line with KPI targets and SLA objectives.
*Perform software installations and updates on-site, at remote offices, retail stores and home offices.
*Perform hardware maintenance (builds, upgrades and repairs) on-site, remote offices, retail stores.
*Create and maintain all appropriate service desk documentation
*Manage the support of but not limited to PC’s, Laptops, Servers, Photocopiers, Printers, Backups, Office 365, Active Directory, Phone System etc.
*Actively promote IT in a positive light.
*Understand and abide by Company and departmental rules, policies and procedures.
*To carry out other duties as requested by management at the time to time.


Opportunities like this do not last forever, if you feel this role is fitting for your next career move then do not hesitate to contact me on 0207655 4609 or amyb@jitr.co.uk.