1st Line Support

Salary

Paying up to £30,000

Industry

IT Networking and Infrastructure

Job Type

Permanent

Location

London

Help us find amazing

Know someone with the skills for this role?

Refer and earn £500

1st Line Support/IT Helpdesk – Camden – £23,000 to £30,000

ABOUT YOU
You will need to be a robust 1st Line Engineer keen to work in a business where technology means everything. As well as excelling in customer service, you will be technical and eager to stretch your skills with the support of a great team.

You will be working primarily with the following technologies:
·All current MS Windows Server & Desktop platforms
·MS Exchange, RDS, SQL, and other Server systems
·Active Directory
·Online Backup Technologies for Servers and Endpoints

ABOUT THE COMPANY
This is a new sports betting company that is at the forefront of technology and investment in new platforms. It’s a super relaxed environment based in Camden, where you’ll be working with some of the smartest people in their respective industry.
You will be working in a close-knit and collaborative team, where it is all about moving forward as one, managing the infrastructure and servicing the onsite users.
An onsite gym/spa and company paid canteen will keep you fresh and energised to work in this fast-paced environment.

ABOUT THE ROLE
The role of 1st / 2nd Line Support is to ensure that customer requests are dealt with quickly and effectively while maintaining the high level of service that our customers depend upon. The role will expose candidates to a variety of technologies while requiring them to balance workload with project involvement.

YOUR RESPONSIBILITIES
·To answer requests for support in a prompt, professional and courteous manner, however, they are received.
·To manage calls according to the agreed process, escalating as appropriate.
·Resolve customer’s requests for support in a timely fashion while preventing reoccurrence.
·To assist the team with the administration of the network and the services it provides so that an agreed level of performance is maintained.
·To assist fellow engineers within the team by providing guidance and technical training where required.
·To maintain support levels to meet the customer’s individual needs.

THE REWARDS
This opportunity offers a salary of up to £28,000, depending on your experience. Alongside this excellent salary, you will also have access to a host of company benefits including an onsite gym, pension, private healthcare, team training budget and 32 days holiday.

HOW TO APPLY
This role is not to be missed as it only comes around once a year! Apply by sending your CV to zitak@jitr.co.uk or call 02074269817.