1st Line Support Analyst

Salary

Paying up to £23,000

Industry

IT Networking and Infrastructure

Job Type

Permanent

Location

Croydon

Help us find amazing

Know someone with the skills for this role?

Refer and earn £500

We are looking for an ambitious 1st Line Support Analyst for a well-established performing arts school.

You will be responsible for providing technical support and assistance with workstation hardware and software for the school and remote users. You will be part of a diverse organization with significant opportunity for continuous learning and progression.

With various technologies to work with, this is a role which will never get boring.

Principle Duties:
Provide IT resources as required including:

*To provide telephone, e-mail, and hands on support to in-house and remote staff for Windows OS, application, network, hardware and mobile phone issues.
*Resolve issues via remote access or hands on in person.
*Escalate calls where necessary to other IT dept staff or product support.
*Creation and maintenance of user accounts
*Maintaining equipment asset database, software/hardware.
*Setting up of laptops, projectors for meetings in conference rooms.
*Dealing with desktop printing issues
*Web filter administration for managing blocked sites
*Investigating missing e-mail using spam filter and mail server tools.
*Managing web browser updates on desktop PCs.
*PC builds using imaging tools, software installation.
*Maintain IT support ticket system with current information on cases.

You will have strong knowledge of and possess the following key competencies:
*Strong knowledge of Windows 7 and Windows Server platforms
*Strong MAC OS knowledge
*Microsoft Office – 2010 / 2016
*Experience working in a 1st line technical support environment

ABOUT YOU
As a 1st Line Support Analyst, you will deliver excellent IT services and support to the school. Maximising the potential of IT in the delivery of Curriculum. Being part of an IT Team, providing technical support, to a level of quality that matches the excellent work produced by the students and staff of the school.

You will work alongside a team member in the support of Infrastructure and Application services within the school. Maintaining a high standard of work always.

ABOUT THE COMPANY
I am currently recruiting for a highly reputable school who’s creative, encouraging and positive approach has seen them deliver extremely high-quality education to their students. My client works with a diverse range of technologies so has a lively environment full of new challenges. No two days will be the same.

Based in Croydon/Selhurst, this company has a location with great facilities and opportunities abound.

ABOUT THE REWARDS
£19,000-£23,000 per annum
Generous holiday allowance
Pension
Access to gym
Investment in training
Career Progression

HOW TO APPLY
Great opportunities like this don’t last long. Submit your CV now at emmanueln@jitr.co.uk. Alternatively, give Emmanuel a call on 02074269817 to discuss whether this role is right for you.