1st Line Support Analyst


Paying up to £24,000


IT Networking and Infrastructure

Job Type




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Are you an IT Professional looking for an exciting new role? Want to take your technical skills to the next level?

We are looking for an ambitious 1st Line Support Analyst for a well-established publishing and events company. You will be responsible for providing technical support and assistance with workstation hardware and software for head office and remote users. You will be part of a diverse organization with huge opportunities and significant opportunity for continuous learning and progression.

With various technologies to work with, this is a role which will never get boring.

Provide IT resources as required including:

*To provide telephone, e-mail, and hands on support to in-house and remote staff for Windows OS, application, network, hardware and mobile phone issues.
*Resolve issues via remote access or hands on in person.
*Escalate calls where necessary to other IT dept staff or product support.
*Creation and maintenance of user accounts
*Maintaining equipment asset database, software/hardware.
*Setting up of laptops, projectors for meetings in conference rooms.
*Dealing with desktop printing issues
*Web filter administration for managing blocked sites
*Investigating missing e-mail using spam filter and mail server tools.
*Managing web browser updates on desktop PCs.
*PC builds using imaging tools, software installation.
*Maintain IT support ticket system with current information on cases.

You will have strong knowledge of and possess the following key competencies:

*Strong knowledge of Windows 7 and Windows Server platforms
*Microsoft Office – 2010 / 2016
*Experience working in a 1st and 2nd line technical support environment

As a 1st Line Support Analyst, the successful candidate will be responsible for providing technical support and assistance with workstation hardware and software for head office and remote users.
The role is strongly focused on continuously enhancing the quality of the services provided to the business through software and business process improvements and by developing excellent relationships with other business units.

I am currently recruiting for a highly respected media owner in the B2B arena. From exhibitions, conferences and awards to magazines, data and digital publishing, they strive to find innovative ways to connect businesses and professionals whilst providing insightful news and analysis. Their diversified business model and commitment to client service has seen them deliver extremely high-quality work to their clients.

Based in Central London, this company has an enviable location as you will be working in the heart of London with great facilities and opportunities abound.

£20,000-£24,000 per annum
Generous holiday allowance
Season ticket travel loan
Medical insurance
Investment in training
Career Progression

Great opportunities like this don’t last long. Submit your CV now at emmanueln@jitr.co.uk. Alternatively, give Emmanuel a call on 02074269817 to discuss whether this role is right for you.