1st/2nd Line Service Desk Analyst

Salary

Paying up to £25,000

Industry

IT Networking and Infrastructure

Job Type

Permanent

Location

West London

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Are you ready to advance your technical skills and secure that progressive IT role?

Are you keen to work for a well-known global sports organisation? Have you got 1-3 years’ experience in IT?

Our client is looking for a Service Desk Support Analyst who provides outstanding customer service and enjoys working on tricky IT issues with the support of a great team in West London.

ABOUT YOU
You will need to be a strong IT support analyst with 1st line experience, keen to work in a professional environment. As well as excelling in customer service, you will be technical and keen to stretch your skills. You must be a flexible IT professional used to working within a structured environment that is able to bring best practice methodologies to the team.

The right candidate will have excellent verbal and written communication skills capable of communicating at all levels throughout the business and be an ambassador of the IT Department. You will act as a first point of contact for the Service Desk and will be expected to be able to work with multiple tasks and competing priorities on a busy desk.

You will be a strong team player who has the ability to take ownership of calls and ensure that they are correctly diagnosed before successfully resolving the issue.

·MTA cert is a must!
·ITIL qualification (desirable)

THE ROLE
·Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
·Receiving, logging and managing calls from internal staff via telephone and email
·1st line support – troubleshooting IT related problems in relation to software, hardware, access rights and mobile working solutions (
·Take ownership of customer problems, following up the status of problems on the customer’s behalf (when escalated outside of the Service Desk) and communicating the progress in a timely manner
·Maintain a high degree of customer service for all support queries and adhere to all service management principles
·Work with team mates to ensure that there are sufficient staff members available to take phone calls throughout the working day
·Proactively identifying potential Major Incidents and following the necessary escalation processes

You will be working primarily with the following technologies:
·Knowledge and experience of Windows 7/8 and Server 2008/2012/2016 in a TCP/IP networking environment is essential
·Knowledge of Apple MAC’s, VMware, o365 and NetApp is beneficial but not compulsory
·Experience of physical networks and managed wireless solutions

ABOUT THE COMPANY
The company are a very well-known global sports organisation best in West London and with a 700-user base, you will be kept busy!

ABOUT THE REWARDS
This opportunity offers a salary of up to £25k depending on your experience. Alongside this great salary, you will also have access to a host of company benefits including, Pension- 5% non-contributory, Health club membership, personal travel insurance and a lot more.

HOW TO APPLY
This role is a great opportunity not to be missed. Submit your CV now, or give Sophie Socrates a call on 02030966763 to discuss whether this role is right for you.