2nd Line Service Desk Analyst


Paying up to £30,000


IT Networking and Infrastructure

Job Type




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Are you an IT Professional looking for an exciting new role? Want to take your technical skills to the next level?

We are looking for an ambitious and experienced Tier 2 Service Desk Analyst for an exciting IT service provider.

You will be responsible for providing technical support and assistance with workstation hardware and software for head office and remote users. You will be part of a diverse organization with huge opportunities and significant opportunity for continuous learning and progression.

With various technologies to work with, this is a role which will never get boring.

You will possess the following key competencies and skills:

*Virtualization Technologies (VMware)
*Windows Server 2008/2012 – Administration
*Microsoft Exchange 2010/2013
*Active Directory – Maintenance
*Firewalls and network security (pref Cisco, Juniper ScreenOS, SonicWall)
*Multiple VLAN network solutions (pref HP, Cisco)
*Wireless Access Solutions (pref Meraki, Cisco)

As a Service Desk Analyst at this level, you will ideally come from a manged service background and be responsible for maintaining the quality of the end user experience, acting as an effective point of contact from the business to the business customer. Ensuring customer service standards represent value to the business.

I am currently recruiting for a highly reputable managed service provider who’s creative and innovative style of practice have seen them deliver extremely high quality work to their clients. My client works with a diverse range of customers and technologies so has a lively environment full of new challenges. No two days will be the same.

Based in Wandsworth, this company has an enviable location with great facilities and opportunities abound.

£25,000-£30,000 per annum
Generous Holiday Allowance
Investment in training

Great opportunities like this don’t last long. Submit your CV now at emmanueln@jitr.co.uk. Alternatively, give Emmanuel a call on 02074269817 to discuss whether this role is right for you.