2nd Line Support Engineer


Paying up to £30,000


IT Networking and Infrastructure

Job Type



City of London

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Our exclusive IT Services and Cloud provider client is looking for a 2nd Line Engineer who can provide outstanding customer service and enjoys working on tricky IT issues with the support of a great team in Central London.

You will need to be a strong 2nd Line Engineer keen to work in a business where technology means everything. You will need to be assertive, bright and passionate about IT. Having the ability to learn new technologies and work within a challenging and exciting environment is key. As well as excelling in customer service, you will be technical and keen to stretch your skills existing skills.


The role of 2nd line Service Desk Engineer will require you to work closely with the Technical Manager to ensure service offering fits the needs of clients In addition.
You will be responsible for the following:
*Prioritise and manage many open cases at one time, whilst maintaining Service Level Agreements, informing management of re-occurring problems & trends
* Test, Evaluate and Support, the roll-out of new applications & technology
*Desktop and application support.
*Server and network support.
*Configuration and installation.
*Continuity, maintenance and security.
*Providing second line support to speedster customers.
*On call 24/7 every 8 weeks and a point of escalation when required.
*Help and support sales account managers with auditing potential new clients.
*Traveling to client sites for onsite engineering work.

Technical Requirement:
*Switches and networking hardware, TCP/IP and troubleshooting network issues.
*Firewalls, security software and internet technologies.
*VMWare Virtualisation products including ESX Server and VCenter Server
*Hyper V
*SAN technologies and NAS storage solutions
*Windows Server Active Directory infrastructure.
*Supporting user base of networked Windows 7/8/10 computers and Apple MAC.
*Project management.
*Office 365 support and management
*Understanding of wireless networks
*Understand of azure cloud hosting

Their mission is to make IT support as stress-free as possible and a growth enabler for business. They specialise in providing bespoke IT Support and cloud solutions to managed services to the SME sector in London and Greater London. They make it their business to understand companies, so they equip them with the best IT infrastructure to help achieve. They have built their business up solely on recommendation around their unrivalled reputation for customer care. They have an entirely different approach to most competitors and they hold a strong client loyalty base. This is all driven by my client providing a friendly, uncomplicated approach with an integrity to suggest and support best fit technology. Based in the heart of City, you will be central to Spitalfied market, St Katherine’s Dock and Liverpool Street, meaning you will never be short of knowing what to have for lunch or where to go for a drink after work.

This opportunity offers a salary of up to £30k depending on your experience. Alongside this great salary you will also receive a performance related bonus, above average holidays, and yearly paid for company trip and be at the forefront of technology.

This role is a great opportunity not to be missed. Submit your CV now, or give Sophie Socrates a call on 02030966763 to discuss whether this role is right for you.