2nd Line Support


Paying up to £30,000


IT Networking and Infrastructure

Job Type



Richmond upon Thames

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2nd Line Support – Managed Service Provider – – £26,000 – £30,000

Are you wanting to expand your abilities and grow with a fantastic company in a diverse industry?

Read below for an amazing opportunity…

About the company
My client is a leading IT Cloud Services and Support companies. They have dedicated over 20 years to deliver award-winning, exceptional service to small and medium enterprises. They work with all types of organisations, from small start-ups to established household brands. They support their clients all over the world, from London headquarters to gold mines in Africa, as well as cruise ships in the Mediterranean.
Their highly qualified and experienced engineers pride themselves on their responsiveness and accountability in delivering the best customer care and outstanding service.

Attributes required

The successful applicant will have these essential attributes:

*Excellent written, documentation, and verbal communication skills.
*At least four to five years of experience, including at least two years working within a Managed Service Provider/MSP, or IT Support Company in a helpdesk/service desk position.
*Outstanding customer service skills, both over the phone and in person.
*Excellent knowledge of Microsoft Windows, Microsoft Office, and Office 365.
*Excellent understanding of Active Directory and Windows Server administration.
*Advanced knowledge of Microsoft Hyper-V, SQL, PowerShell, and Exchange.
*Able to work well individually, as well as part of a team.
*Able to follow procedures and processes diligently and be able to write these for other team members to follow.
*Experience supporting advanced server faults, providing a diagnosis for errors, and communicating with third-party support services.
*Excellent understanding of networking fundamentals.

The following attributes would be advantageous:

*MCSE / MCSA certification
*Experience working with Microsoft Azure
*Experience working with SharePoint

Great opportunities like this don’t last long. If interested, or know anyone that would be interested, get in touch with me at fabianz@jitr.co.uk or give me a call on 02037502146