3rd Line engineer


Paying up to £40,000


IT Networking and Infrastructure

Job Type




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Are you an enthusiastic IT engineer with at least 3 years’ experience, looking for a step in your career? Are you keen to join a dynamic and friendly Managed Service Provider in Basildon? Our growing client is looking for an experienced engineer to join their team.

About the company
The company was incorporated in 1992 and has since established itself as an experienced and respected IT consultancy, offering cost effective solutions to its customers in the areas of IT support, Managed Backup, Cloud Services and Internet Connectivity.

They continually strive to provide the highest level of service to each of its customers by offering a personal range of in-house expertise, tailored to each business’ specific needs. With over 300 clients, many within the SME market, they understand the importance of building strong customer relationships and ensuring that each business’ IT expectations are met.

About the role
·To provide 3rd line technical support queries professionally and efficiently, maintaining a high degree of customer service.
·To ensure that all customer SLA’s are met.
·To take ownership of user problems, perform a technical diagnosis and fix the issue using remote tools.
·To document all calls on the call logging system.
·To arrange for external support visit whenever problems cannot be resolved in house.
·Project work

About you
Attributes required:

·Strong knowledge of Microsoft based operating systems with emphasis on Windows Windows 7, 8, 10 and Microsoft Server 2003 / 2008 / 2012.
·Networking, IP Addressing, DNS, DHCP.
·Networking Experience (LAN, WAN, Wi-Fi)
·Active Directory (AD)
·Server Support
·McAfee and Sophos Anti-Virus.
·Experience troubleshooting Microsoft Office 2007 – 2016
·Remote Access tools such as RDP and TeamViewer.
·PC hardware and software set-up and configuration and TCP/IP networking skills. (A+ CompTIA)
·Excellent telephone manner.
·Microsoft certificatied (desirable)
·Cisco CCNA/CCNP (desirable)

The benefits
This fantastic opportunity is offering a salary of upto £40,000, on top of this they offer a host of benefits including 24 days’ holiday and the chance to progress rapidly, there is no glass ceiling!

To apply
Please submit your CV now to Soniab@jitr.co.uk, or give Sonia a call on 0207 426 9844 to discuss whether this position is the right one for you.