Desktop Support Analyst

Salary

Paying up to £180

Industry

IT Networking and Infrastructure

Job Type

Contract

Location

London

Help us find amazing

Know someone with the skills for this role?

Refer and earn £500

Desktop Support Analyst – London – 3 Month Contract – £180 daily rate

Do you have at least 3 years’ experience working in IT in a busy retail environment?

Role Purpose
To provide 1st and 2nd line systems support for the end-users to ensure the smooth day-to-day operation of the business. Working closely with the rest of the support team and Head of Service Delivery to deliver a professional IT Service Desk.
Working closely with the Infrastructure Analysts and Business Systems Analysts to improve and enhance the service level and availability of the systems supported.
Identify and feedback to 3rd line or Application support any issues that require further investigation or that may be an opportunity to improve the systems and service.

Operational
The Systems Support Analyst will work as part of the Systems Support team to monitor the call logging system, addressing walk-up and telephone support requests and react to various alerting and monitoring systems. The Systems Support Analyst will provide day-to-day support for all retail/hospitality POS, desktop, server and cloud applications as well as desktop, mobile and POS hardware.

Keys Skills & Experience:
·Microsoft Office (2013/2016/365)
·Windows Server 2008R2/2012/2016 administration
·Windows Hyper-V concepts and administration
·Microsoft Exchange Server 2010/16/Office365 administration
·LAN / WAN / Wi-Fi / TCP-IP / Firewalls / Routing concepts and admin
·Incident and problem management
·Active Directory administration (including DNS/DHCP/Group Policy etc.)
·Avaya VOIP Telephony Systems
·Exposure to POS hardware and concepts
·Apple iOS MDM
·Knowledge of Veeam/BackupExec/Barracuda or similar
·Microsoft Dynamics AX (2009/2012/7/365)
·SharePoint
·Cisco Switch, Meraki Wi-Fi basic administration
·Mimecast Mail scanning administration
·Mac OS

How to Apply:
If you would like to be considered for this role, then please submit your CV now to kawsarm@jitr.co.uk or give Amy a call on 020 7655 4609 to discuss whether this role is right for you.