Desktop Support Engineer

Salary

Paying up to £45,000

Industry

IT Networking and Infrastructure

Job Type

Permanent

Location

London

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ABOUT THE COMPANY
Tracing back to 1928, the company, LLP is one of the world’s largest independent investment management firms. They serve as a trusted adviser to institutional clients and mutual fund sponsors in over 50 countries. Their innovative investment solutions are built on the strength of proprietary, independent research and span nearly all segments of the global capital markets, including equity, fixed income, multi-asset, and alternative strategies.

As a private partnership whose sole business is investment management, their long-term views and interests are aligned with those of their clients. They are committed to attracting a talented and diverse workforce, and to fostering an open, collaborative culture of inclusivity because they believe multiple perspectives lead to more informed investment and business decisions.

ABOUT THE POSITION
Their Information Technology team is recruiting for a Systems Analyst to be based in London. This person will provide desk side and (on occasions) remote expertise, to resolve desktop technology related problems. This individual will directly provide local user support and operational assistance to approximately 340 London based users as well as assist in supporting other global offices as part of a global IT team. Users will vary from Investors to operational business professionals.

The role requires a high level of interaction with business and technical groups to proactively address the desktop needs of users to ensure quick and efficient resolution of any problems, resolve application issues, handle high stress situations involving problem diagnosis and stakeholder relationship management, and possess strong ability to complete tasks and projects and have the desire to find ways to do so.

RESPONSIBILITIES
·Troubleshooting and diagnosing desktop support issues
·Effective ticket management to meet defined service levels
·Communicate with end users and follow-up on all open and pending tickets
·Escalate incidents to required support teams, vendors and team leads
·Provide client training on application usage and best practices
·Logging of calls in Service-Now
·Mobile device management IOS
·Strong Windows 7 troubleshooting experience

QUALIFICATIONS
Essential
·18 months experience within a desktop support role
·A Level educated (or equivalent) or technical training – A+, N+, MCSA etc
·Genuine and demonstrable interest in technology
·Strong problem-solving skills and experience, particularly under pressure
·Proactive and high level of intellectual curiosity
Desired
·Knowledge of Linux/Unix
·Knowledge of Powershell/Python, scripting etc
·Familiarity with Airwatch or MDM
·Office 365 experience

ABOUT THE BENEFITS
On top of the salary (£35-45k dependent on experience) the company really look after their staff. They offer fantastic benefits including private dental and medical care, a very competitive pension scheme, training, generous holiday allowance and more

TO APPLY
Please submit your CV now to sophies@jitr.co.uk, or give Sophie a call on 02030 966763.