Paying up to £30,000
Are you an IT Professional looking for an exciting new role? Want to take your technical skills to the next level?
We are looking for an ambitious and experienced Desktop Support Technician for an established Camden based Software Company. You will have the opportunity to work on IT projects and contribute to enhancing and developing the IT provision across the business. You will be part of a diverse organization with huge opportunities and significant opportunity for continuous learning and progression.
The Technician will respond to support requests from end-users and works to resolve their issues professionally and efficiently. This position is responsible for managing all aspects of the end-user computing environment. The Desktop Support Technician will assist in project management and completion with direction from the Help Desk Manager.
Essential Duties and Responsibilities:
·Responds to user problems and works to resolve issues efficiently and professionally while developing a good rapport with the user base
·Maintains updated ticket statuses and documents progress on all issues using company service tracking system
·Creation and management of user accounts and profiles and providing support for password issues
·Execute terminations, disabling expired accounts in accordance with IT and HR procedures
·Build and install new user computers and conducts initial user training
·Maintains asset records for all IT related equipment and licensing
·Creates and maintains end-user documentation, support procedures and knowledgebase articles
·Support and maintain the Microsoft Office suite including Outlook connectivity
·Monitor for and repair virus and malware related issues
·Maintain quality of service by enforcing desktop and organizational standards
·Diagnose and solve hardware/software faults
·Repair and replace computer and peripheral hardware
·Learn and support the roll-out of new applications
·Work with IT Purchasing Analyst to obtain quotes for Hardware and software
·Manage stock of equipment, consumables and other supplies
·Maintain the IT computer hardware life-cycle
·Creation and management of phone extensions
·Install, upgrade, support and troubleshoot for printers and authorized peripheral equipment
·Maintain physical office infrastructure – cabling, AV Equipment etc.
·Manage local physical security system
·Perform and assist in project work
·Experience in a high-pressure environment with the ability to prioritize and set reasonable expectations to all levels
·3 years of experience in end-user support role. Both on premise and remote
·Excellent problem-solving skills, people skills, and both verbal and written communication skills
·Excellent PC, laptop and peripheral hardware skills
·Strong understanding of Windows desktop operating systems; Windows 7 and Windows 10 Professional
·Good understanding of network concepts and protocols such as TCP/IP, DNS. DHCP, routing, switching and firewalls
·Experience with Microsoft Active Directory, ability to add and remove users and rights
·Experience with computer imaging and software deployment a plus
·Experience with technical writing skills for creating and updating processes and procedures
As an IT Desktop Technician, you will have a proven track record in the effective provisioning, installation/configuration, operation and maintenance of Windows systems hardware and software as well as related infrastructure. The IT Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, and in person. You will be responsible for maintaining the quality of the end user experience, acting as an effective point of contact from the business to the business customer. Ensuring customer service standards represent value to the business.
ABOUT THE COMPANY
The company are a SAP software solutions extensions partner serving businesses of all sizes worldwide across spectrum of industries by managing their master data, contracts, pricing, rebates and incentive programs. Their solutions provide unprecedented visibility into the breadth and depth of go-to-market programs and enable businesses with insightful information that drive revenue, control costs and increase margins. Their deep industry expertise coupled with in-house implementation, delivery and training services makes the company a full solutions resource and consultancy.
Headquartered in Hoffman Estates, IL, and with locations around the world, the company is searching for dynamic, enthusiastic team members to contribute to the long-term success of both them and their clients! You will be based in the enviable location of Camden, London.
ABOUT THE REWARDS
– Generous holiday allowance
– Investment in training
– Dental and health care
HOW TO APPLY
Great opportunities like this don’t last long. Submit your CV now at firstname.lastname@example.org. Alternatively, give Sophie a call on 02030 966763 to discuss whether this role is right for you.