Infrastructure Support Analyst


Paying up to £40,000


IT Networking and Infrastructure

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Infrastructure Support Analyst – Hammersmith – Up to £40,000

About the company
The client is a reputable institute of Medical Sciences which have a unique IT Infrastructure which is based on Windows, Linux & MAC. They are a medical research company which has helped make life-changing discoveries and are continuing to grow and develop further within their sector. They are currently at the forefront of medical innovation; their mission is to provide world-class medical research to improve human health.

About the Role
The client operates from a medical institute with a unique computing environment using Windows, Linux and Macs. Supporting world-class scientific research, the post-holder will be part of a team that delivers ICT services that enable revolutionary science to take place.
·To be part of a team that provides ICT services that support world-class scientific research and allows pioneering science to take place.
·To support and work within a small team of IT Support Analysts in the computing facility.
·To work within the ITIL and PRINCE2 principles mainly to support change management; planning and implementing changes to the IT infrastructure, leading and assisting projects and providing support to the team.
·To assist and support the Head of IT in the delivery and improvements of all IT Services.
·To maintain the core infrastructure; HPC, network, storage and server infrastructure.
·To support client devices; desktops, laptops tablets and smartphones.
·To adhere to legislative and the client’s ICT security policies.
·To use the Service Now helpdesk solution for all operational work, task prioritisation, managing support requests and incidents.

About You
The ideal candidate for this position would be someone who is very much 2nd/3rd line with Linux, an overall go-getter and someone who is technically astute. If there are any further skills needed, then someone who would be willing to learn these skills and technologies and is keen to develop themselves further.

To Apply
Opportunities like this do not last forever, if you feel this role is fitting for your next career move then do not hesitate to contact me on 0207 426 9828, or you can drop me an email to