IT Customer Service

Salary

Paying up to £22,000

Industry

IT Networking and Infrastructure

Job Type

Permanent

Location

City of London

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IT Customer Service – Provisioning Co-Ordinator – Central London – £20,000 to £23,000
Are you looking to join a London leading technology organisation?
Do you have exceptional customer service, communication and organisational skills?
As a Customer Provisioning Coordinator, you will be looking after Communication solutions for our SME customers including Telephone systems, Internet services, Business mobiles. In this role you will ensure all orders and requests progress through and work with Internal and External project teams, 3rd Party Suppliers and Landlords to make sure this is a smooth transaction.

What will you be doing?

·You will be responsible for the provisioning of business solutions, new business customer orders ensuring that timescales and customer requirements are met.
·In this role, you’ll raise and enter orders onto appropriate systems triggering the necessary arrangements for provision, delivery, installation or directory entry and billing
·You will need to liaise and drive engineering and third party suppliers to ensure appointments and milestones are coordinated and meet customer requirements.
·You will record all orders onto the operational database, providing all data is accurate, updated and maintained and can be extracted for management and operational reporting
·The Customer Provisioning Coordinator plans and manages their workload by reviewing and prioritising tasks to keep efficiency and high levels of customer satisfaction
·Provide periodic updates to involved parties to ensure project targets are achieved
Essential:
·Excellent written & verbal communication skills
·Excellent Interpersonal skills
·Computer literate with experience of Microsoft Office suite
·Thorough and accurate approach to work
·Flexible enough to meet the demands of a growing, fast-changing environment.
·Tenacious, with the commitment to see a project through to completion
·A customer-centric approach to work is a must in this role
·Previous experience of order processing and management activities

Desirable:

·Previous experience within the telecommunications and IT services industry
·Previous experience in a similar B2B role

Aptitude:
My client is looking for an outgoing and friendly individual who is up to the challenge of working under pressure in a demanding but rewarding environment. You need to be a flexible team player who is also capable of operating under your initiative and who will make a fresh and positive contribution to the support team. Proven communication and interpersonal skills, the ability to take ownership of problems and a desire to learn and develop skills using your initiative are required.

HOW TO APPLY

This role is a challenging yet rewarding position, and staff do not leave this organisation. If you feel you have the relevant skills and personality to work for this highly satisfying company, then please send your CV to jamesco@jitr.co.uk