IT Desktop Support


Paying up to £27,000


IT Networking and Infrastructure

Job Type




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1st Line Support – City of London — Interviews Next Week – £23,000 – £27,000

Are you an IT enthusiast looking for a super fantastic role?

We are looking for a fantastic 1st Line Support Engineer for an opportunity based in the heart of London. With a diverse range of people and various technologies to work with, this is a role which will never get boring.

General Responsibilities:

*To adopt a proactive approach in providing ICT support and advice to staff
*To respond to ICT support requests in a timely fashion, ensuring minimum disruption of day-to-day company activities
*To be available for weekly on call-rota
*To record accurately and prioritise support requests, outcomes, risks and time taken in the ticketing system
*Enforce and maintain the company’s security policies, report any suspected breaches

Operational Duties:

*Maintenance of hardware, software and network
*Install and upgrade systems and application software as required, adhering to licensing regulations, company policies and best practice
*To install, maintain, improve and repair a wide range of ICT equipment (phones, laptops, desktops, tablets, printers, projectors, sound systems, routers, servers..)
*To maintain the hosting and Dev environments (VMWare 5.5/6.0, Windows Server 2012, Linux, FreeBSD, IBM BladeCenter, Dell Blade servers)
*To keep the company network, basic troubleshooting
*To troubleshoot and fix problems, relating to the malfunctioning of ICT equipment including software
*Perform preventive maintenance duties on items in ICT hardware
*Monitor and keep a log of all breakdowns to the network
*Maintain company AD and Office 365 email system
*Assist/maintain the telephone system based on 3CX servers and Cisco phones
*Ensure access policy for staff to data and files is implemented
*Follow backup, virus protection and security procedures, note risks to ICT systems

Other Activities

*Assist and cooperate with the corporate Department on:
-computer and hard disks recycling, arranging for the safe disposal of the same
-inventory of computer hardware and software (including licenses)
*Monitor and maintain general ICT consumable stock


My client is a group of companies with one common aim: to do extraordinary things with data. We create and support ground-breaking software that enables people to see more, understand more, innovate more, improve more and do more. Based in the City of London, buses and trains are at an arms reach making it very easy to commute. Very pleasant environment in the office with a fantastic team.


5% Pension Scheme (after probation is passed)
Mobile/laptop (after probation is passed)
Pizza Fridays
Christmas Parties

Great opportunities like this don’t last long. Submit your CV now at Alternatively, give Noz a call on 02074269840 to discuss whether this role is right for you.