IT Support Analyst


Paying up to £27,000


IT Networking and Infrastructure

Job Type



West London

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Graduate Role – IT Support Analyst – West London – Up to £27,000

About the company
The client is a reputable institute of Medical Sciences which have a unique IT Infrastructure which is based on Windows, Linux & MAC. They are a medical research company which has helped make life-changing discoveries and are continuing to grow and develop further within their sector. They are currently at the forefront of medical innovation; their mission is to provide world-class medical research to improve human health.

About the Role
The role is for an IT Support Analyst where you will be heavily focussed on Linux Server, with additional support on Windows & MAC. You will be working within a small team of analysts supporting the infrastructure and making sure all issues are being resolved. In this role you will also be assisting the Head of IT in the development and delivery of IT Services with a focus on Enterprise Linux, networking and application support.
Some of the daily responsibilities will be: (Not extensive, and others can be added)
·Mainly 2nd line support with some 3rd line and assisting with 1st line tickets when members of the 1st line are off ill or on annual leave
·Logging and updating calls in the Service Desk Ticket system
·Manage user accounts, quotas and group policies in active directory
·Install, Configure, Encrypt and Troubleshoot support queries for Windows, Linux, Mac and Unix desktops, laptops and external drives
·Linux user administration and file sharing using CIFS & NFS
·Linux Enterprise Server administration.
·Networking switches, routers and wireless access points and network infrastructure software
·Assist with large scale storage including NAS, direct-attached and backups
·Client security including firewalls, anti-virus and encryption
·Supporting the delivery and administration of LAN and WAN networks and security including Cisco router, switches and firewalls
·Advising on IT procurement requirements and raising quotes
·Supporting the team to deliver projects storage and backup solutions
·Data Centre Racking and Cat5/6 cabling
·Putting together and implementing project plans with the support of the ICT Services Manager
About You
You need to have:
·Enterprise Linux Server Systems – administration and resolution level (Essential)
·Networking to a data Centre Standard on both Cisco and Juniper Networks (Desirable)
·Good understanding of Windows and Mac OS. (Desirable)
·Cat 5/6 Cable Patching (Essential)

Our client will provide extensive training in Datacenter Management, High-Performance Computing, Big Data Management and Windows, Mac and Linux Server Support, as such they seek a technically minded graduate with a Computer Science Degree who is keen to get exposure on all these different platforms.

To Apply
Opportunities like this do not last forever, if you feel this role is fitting for your next career move then do not hesitate to contact me on 0207 655 4604, or you can drop me an email to