IT Support Analyst

Salary

Paying up to £31,000

Industry

IT Networking and Infrastructure

Job Type

Permanent

Location

West London

Help us find amazing

Know someone with the skills for this role?

Refer and earn £500

Our client is looking for a IT Support Analyst, with Apple Mac and Windows Support experience.

You need to be able to demonstrate exemplary customer service skills and have a passion for problem-solving and thinking on your feet. This is an opportunity to work in West London for a Global organisation.

ABOUT THE COMPANY
This is one of, if not the largest Brand Marketing Agency in the world. The kind of clients they represent are well known retail and celebrity brands. They work with brands under kids, men’s and women’s fashion, footware & accessories and brand management.

ABOUT THE ROLE
In this role, you will provide 1st and 2nd line telephone/desktop technical support to users in the office based in Bayswater. You will need to be able to plan and prioritise your own workload effectively and assist with project workloads as and when needed. The job requires a high level of analytical thinking and the ability to troubleshoot issues quickly.
The role will be working with Windows and Mac (50/50 split) where you will assist with analysis and resolution of software and hardware faults.

ESSENTIAL SKILLS & KNOWLEDGE
* Troubleshooting
* macOS experience
* Active Directory
* Microsoft Office & Office 365
* TCP/IP networking including DHS & DHCP
* Mobil devices including iPhones and iPads

ABOUT YOU
This Global organisation are after someone with strong technical knowledge, great communication skills and someone keen to hone their technical skills.

KEY QUALITIES
* Customer-focused
* Excellent written and verbal communication
* An effective team worker
* Able to work independently
* Common sense & initiative
* Friendly, with a positive attitude
* Analytical thinking
* Fanatical attention to detail
* Ability to plan and prioritise work
* A desire to progress your career

HOW TO APPLY
Opportunities like this do not last long, please send your CV to sophies@jitr.co.uk or call Sophie now on 02030 966763 to find out if this is the right role for you.