IT Support Engineer


Paying up to £27,000


IT Networking and Infrastructure

Job Type




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1st line Support Engineer – Retail Industry – Central London – £27,000
My client is currently looking for a Support Engineer to join their growing IT team. They now use an exciting mix of skills and technologies and have been rapidly developing their systems; this is an excellent opportunity to gain experience in IT support and administration in a busy and growing retail environment.

They are an extremely well-known high-street retailer with numerous stores and offices around the country. This is a fantastic opportunity for the right candidate to gain experience supporting a large number of users for a household name.

What you’ll be doing
* Telephone and email support to both shop staff and head office staff
* Swapping out faulty equipment
* Setting up new equipment for stores and head office staff
* Logging all faults in our fault management system
* Install, maintain and support current and new applications
* Contribute to policies, processes and procedures
* Provide solutions/workarounds to incidents
* Prioritising and managing several open cases and mini-projects at one time
* Ensure appropriate standards and procedures are adhered to
* Escalation of events and requests to relevant teams
* Basic Active Directory Administration
* Basic networking configuration and troubleshooting
* Patching, hotfixes and virus updates
We’d love to meet someone with
* Experience in either a Deskside or 1st line support role of at least two years
* Ideally excellent GCSEs in Maths/Science/I.T. (Preferably A or AS -levels/ Degree Level) or equivalent
* Experience working in a retail environment
* Experience in administering AD, Windows updates and managing Exchange
* Customer relations experience
* Excellent team working skills
* Clear and articulate telephone manner
* Strong organisational skills Logical approach to problem-solving
* Calm under pressure

How to apply
·If this role sounds exciting, and you’d like to know more, email or call 020 3540 9427 and we can go into more detail.