IT Support Technican


Paying up to £22,000


IT Networking and Infrastructure

Job Type




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IT Support Technician – Retail – Coventry – £22,000

My client is currently looking for a support technician to join their growing IT team. They now use an exciting mix of skills and technologies and have been rapidly developing their systems; this is an excellent opportunity to gain experience in IT support and administration in a busy and growing retail environment.
They are an extremely well-known high-street retailer with numerous stores and offices around the country. This is a fantastic opportunity for the right candidate to gain experience supporting a large number of users for a household name.

What you’ll be doing
*Request Fulfilment
*Ordering equipment for stores and offices
*Maintaining stock levels
*Asset management for endpoints and mobile devices
*Licence administration for software
*Swapping out faulty equipment
*Support meetings
*Setting up new equipment for stores and head office staff
*Install, maintain and support current and new applications
*Contribute to policies, processes and procedures
*Prioritising and managing several open cases and mini-projects at one time
*Ensure appropriate standards and procedures are adhered to
*Basic Active Directory Administration
*Basic networking configuration and troubleshooting
*Patching, hotfixes and virus updates

We’d love to meet someone with
*Experience in either a Deskside or 1st line support role of at least one year
*Ideally excellent GCSEs in Maths/Science/I.T. (Preferably A or AS -levels/ Degree Level) or equivalent
*Experience working in a retail environment
*Experience in administering AD, Windows updates and managing Exchange
*Customer relations experience
*Excellent team working skills
*Clear and articulate telephone manner
*Solid organisational skills Logical approach to problem-solving
*Calm under pressure

How to apply
·If this role sounds exciting, and you’d like to know more, email or call 020 3540 9427 and we can go into more detail.