IT Technical Systems Analyst (Applications Team)

Salary

Paying up to £70,000

Industry

IT Networking and Infrastructure

Job Type

Permanent

Location

London

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IT Technical Systems Analyst (Applications Team) – London – £60-70K – Legal

My client is looking for a self-motivated and driven IT Technical Systems Analyst to join their legal organisation in a 3rd line capacity. You will also be working closely on projects for the company.
As the technical expert, you will take ownership of high and challenging priority issues and own them through to resolution on behalf of the customer, providing updates as required.

ABOUT YOU

They are looking for an experienced technical systems analyst who has strong DMS and SQL expertise to be the technical lead for the firm’s legal application platforms. The position will primarily be involved in the day to day support, operation and improvement of the firm’s legal IT systems – in particular, iManage, Elite, Interaction, Intapp etc.

You must also be able to perform generalist systems administration across the firm’s IT systems. As a technical lead, you will be required to work with business owners and 3rd party vendors when needed.

·Skills and experience required
*In-depth knowledge of iManage Work and SQL
*Working knowledge of legal-industry applications such as Elite or other PMS, BigHand, Interaction, Intapp Suite, MS Exchange and Mimecast
*Experience of SharePoint, SCCM and Microsoft Office
*Good knowledge of Windows-based Servers, PCs, laptops, Blackberry’s, IOS devices and storage technologies
*Understanding of Virtual technologies such as VMware and Citrix VDI and Xen App
*Experience of working in an ITIL-based support environment and with Help Desk systems such as INFRA

ABOUT THE ROLE

The individual will work in the London office as part of the Global Systems Team. The Global Systems Team is in London and is responsible for supporting and maintaining the firm’s technology across geographical regions. The Global Systems Team is split in by two functional but collaborative groups – Applications and Infrastructure.

This role requires the experience of working in a medium to large multi-site professional services organisation and broad knowledge of legal industry applications. Strong written and verbal communication skills are required with the ability to work with a wide range of people, including other technologists, legal staff, partners, secretaries and other support staff.

A very high level of personal organisation and professionalism is required, together with a ‘can-do’ attitude and an ability to work to tight deadlines and under pressure.

There will be three projects. The first will be Upgrading iManage to iManage10. The second is performing a worldwide SQL Server Consolidation. Lastly, the implementation of practice management.

RESPONSIBILITIES

*Support systems, ensuring that the highest levels of stability and reliability are maintained.
*Provide a technical resource for projects run by the Systems Manager or Project Management Office and produce and maintain technical documentation and articles for the knowledge base. Progress projects and tasks on time and to budget
*Monitor the team queue in the Help Desk call-logging system to ensure incidents are managed promptly and escalated using the correct procedures. Close calls when a satisfactory resolution has been achieved.
*Define and track SLAs for critical systems with particular emphasis on legal applications.
*Maintain technical leadership in assigned technologies, and ensure that responsibilities for key technologies are appropriately allocated and understood by colleagues
*Correctly diagnose software and hardware faults and liaise with 3rd party engineers where needed. Incidents should be actioned within agreed timescales and monitored to resolution.
*Working with the Team Leader, ensure that support contracts are in place for all systems and appropriate support, backup and capacity procedures are in place and documented.
*Assist with occasional infrastructure/server support and patching out of other office core hours.
*Identify major support incidents and liaise with support teams, following the Major Incident process. Inform the Team Leader and IT Management of any escalating support issues so that they may be resolved within reasonable time scales.
*Establish and maintain contact with colleagues in all offices to ensure that a consistent approach is being adopted across the firm.
*Continually keep and expand strong working knowledge of current Firm-supported and future technologies to provide technically accurate solutions to end-users.
*Adhere fully to the Change and Release management processes.
*Adhere fully to the Problem management process and the investigation of the root cause of outages.
*Develop, present and implement proposals to improve systems and infrastructure
*Ensure that the housekeeping and administration of systems are carried out following the firm’s policies and procedures
*Ensure security is maintained in line with the Firm’s security standards
*Contribute to the IT Risk register to identify and manage operational risks and work to eliminate areas of vulnerability
*Occasional assistance with cover for the EU/Asia IT Help Desk and US IT Help Desk telephones.

HOW TO APPLY

This role is a great opportunity not to be missed! Submit your CV now to kawsarm@jitr.co.uk or give Kawsar Mohammed a call on 020 3540 9441 to discuss whether this role is right for you.