Junior Service Desk Engineer


Paying up to £20,000


IT Networking and Infrastructure

Job Type



Richmond upon Thames

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Junior Service Desk Engineer – Richmond – Up to £20,000

Are you wanting to expand your abilities and grow with a fantastic company in a diverse industry?

Read below for a fantastic opportunity…

About the Role
We are looking to add another Junior Service Desk Engineer to our award-winning team of highly experienced and skilled IT support engineers and analysts within the Request team on our Service Desk in Richmond. Our Service Desk is responsible for answering incoming customer support calls and responding to tickets from customers using best of breed remote support tools to address technical faults and queries and our Requests Team is responsible for responding to customer requests for changes, amendments, and configuring new additions to their IT systems.

These customer requests can include:
** User, group, and Contact management in Active Directory and Office 365
** Exchange mailbox permission changes
** New additions and modifications to SharePoint sites
** Printer setups, including new printer deployments across multiple machines
** Group Policy creation and modification
** NTFS file and folder permissions
** Using PowerShell to manage Office 365 and Active Directory
** Deploying applications to computers
** Building new customer desktops and laptops
** Management of cloud email services including Mimecast and Exclaimer

Additional information:
** Standard hours: 09:00 – 17:30
** Varied customer technical environments, including local and cloud servers
** Pension contribution
** MCSE / MCITP training opportunities, covering study material, study leave, and exam costs

Start date – ASAP

About the Client

My client is one of the leading IT Cloud Services and Support companies for London and the South East. We’ve dedicated 25 years to deliver exceptional, award-winning service to small and medium enterprises. We work with all types of organisations, from small start-ups to established household brands. We support our clients all over the world, from London headquarters to gold mines in Africa, and even cruise ships in the Mediterranean.
Our highly qualified and experienced engineers pride themselves on their responsiveness and accountability in delivering the best customer care and outstanding service. We keep abreast of the newest IT software and technology to provide our customers with the latest, most efficient solutions, using these developments to help our customer’s businesses reach their potential.

Attributes required

The successful applicant will have these essential attributes:
** Excellent written, documentation, and verbal communication skills
** Outstanding customer service skills, both over the phone, in person, and by email
** Good knowledge of Microsoft Windows, Microsoft Office, and Office 365
** Good understanding of Active Directory and Windows Server administration
** Able to work well individually, as well as part of a team
** Able to follow procedures and processes diligently

The following attributes would be advantageous:

**At least 12 months of IT support experience, preferably within a Managed Service Provider/MSP, or IT Support Company in a helpdesk/service desk position
** Good knowledge of PowerShell
** Ability to suggest changes to processes, update existing procedures, and write new ones if required.
** Knowledge of ADSI edit and Azure AD Sync
** Knowledge of Azure.

Great opportunities like this don’t last long. If interested, or know anyone that would be interested, get in touch with me at fabianz@jitr.co.uk or give me a call on 02037502146