Mac 2nd Line Helpdesk Engineer


Paying up to £35,000


IT Networking and Infrastructure

Job Type




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Our client is looking for a Mac Helpdesk Engineer, with Apple Mac and Windows Support experience.

You need to be able to demonstrate exemplary customer service skills and have a passion for problem-solving and thinking on your feet. Our Apple-specific technical support consultancy is based in contemporary offices in Clerkenwell, London.

They have been growing the company for 14 years and have an extensive portfolio of creative clients who have high expectations of their service and technical knowledge. Their success comes from building lasting relationships with their clients, providing a consistent and efficient help desk and acting as proactive consultants. The company was established in 2003 and they are passionate about all things Apple Mac. They have a simple mission, to help their clients to do amazing things with IT. They feel really lucky to be working with some amazing clients; Architects, PR companies, Fashion Designers, Landscape Designers, Marketing agencies and even a cookery school.

In this role, you will provide 1st and 2nd line telephone/remote technical support to clients from our Office in Clerkenwell. You will need to be able to plan and prioritise your own workload effectively and have the ability to quickly respond to changing client needs. The job requires a high level of analytical thinking and the ability to troubleshoot issues quickly.

You must have proven experience of troubleshooting Apple Mac issues, have knowledge of OS X, iOS devices, Windows, Microsoft Office, Adobe Creative Cloud, basic networking, storage, backup, email hosting. You need to demonstrate experience of delivering excellent customer service alongside professional standards of written and oral communication. These skills and your self-motivation are just as important as your technical ability.

* Troubleshooting
* macOS experience
* Windows & Windows Server experience
* Third-party software, including Microsoft Office and Adobe Creative Cloud
* Routers, switches and wireless access points
* Basic Networking
* Backup software (e.g. CrashPlan, Carbon Copy Cloner, Veeam)
* Online email hosting (Office 365, G Suite)

* macOS Server
* Jamf Pro
* Synology
* Meraki

The close- knit team are after a Mac enthusiast, with great communication skills, someone keen to hone their technical skills, whilst being part of a small, friendly team.

* Customer-focused
* Excellent written and verbal communication
* An effective team worker
* Able to work independently
* Common sense & initiative
* Friendly, with a positive attitude
* Analytical thinking
* Fanatical attention to detail
* Ability to plan and prioritise work
* A desire to progress your career

This is an excellent opportunity to learn more about Apple tech in the business environment whilst keeping up with a fast-paced help desk. The close-knit team have lunch every Friday together, there is opportunity to travel abroad and you’ll be at the forefront of their ongoing growth.

Opportunities like this do not last long, please send your CV to or call Sophie now on 02030 966763 to find out if this is the right role for you.