Paying up to £28,000
Mac IT Support Engineer – London – Up to £28,000
Are you an experienced Mac Support Engineer looking for your next opportunity?
About the company
My client is one of the world’s largest medical research organisations which is dedicated to understanding the fundamental science behind underlying health and disease across the globe.
Cutting edge technology is at the heart of this organisation, with a massive £700m investment in a new building and facilities!
If you’re looking to get your hands on the latest technology, then this could be the role for you!
About the Role
This role will report to the IT&S Helpdesk Manager and will be based at the client site in Kings Cross. Some of your daily responsibilities are:
-Working on a shift pattern of 8 am – 6 pm Mon – Fri in the Helpdesk team, providing a single point of contact service for all employees
-Providing 1st and 2nd line support, with a primary focus on resolving issues remotely using existing technologies and when necessary by desk visit.
-Ensuring all technical issues and queries received via phone, email, self-service portal or walk-up are logged, tracked and actioned according to agreed processes and best practice.
-Providing a service that is responsive to customer needs by solving as many problems as quickly and directly as possible; if necessary, liaising with other staff to complete the resolution of the issues.
-Participate as required, and as directed by the relevant team members, in the following administrative processes: purchases and asset management (raising orders, monitoring deliveries, returns, etc.), recording software licences and managing support contracts for computer hardware and related equipment, general administration and office management.
The ideal candidate is someone who has experience working on a busy helpdesk, supporting a predominately Mac environment.
-A proven track record of delivering high-quality customer service both in person and on the telephone.
-A demonstrable ability to prioritise effectively in response to competing demands from customers.
-An evident ability to “put yourself” in place of customers and ensure that the service provider is meeting their needs.
-A “can do” approach to responding to customer queries.
-Entry level Networking qualification or striving towards.
-Working knowledge of ITIL best practice for IT support.
Opportunities like this do not last forever, if you feel this role is fitting for your next career move then do not hesitate to contact me on 0207 426 9831, or you can drop me an email to jamesco@JITR.co.uk.