Paying up to £30,000
Network and Data Technician (2nd Line) – School – West London – up to £30K
Our client is one of the country’s leading independent secondary day schools for students aged 11-18 and is a lively academic community with excellent facilities for all subjects. Public exam results are consistently outstanding and about half of all students, every year move on to Oxford and Cambridge.
You will need to be a strong 2nd Line Network and Data technician keen to work in a school where technical support will be provided at a senior level. As well as excelling in customer service, you will be professional and have a lot of contact with teachers and students. My client is also looking for someone who understands the latest trends in ICT.
Purpose of the job
*Provide senior level technical support for the school’s data and voice services
*Assist in the management, monitoring and maintenance of the school’s ICT network infrastructure
*Install new and upgraded ICT systems as required
*Ensure the integrity of the Schools ICT system is maintained
*The reliable provision of school ICT infrastructure
*Ensuring a resilient platform is available for school ICT systems and fall-back systems are in place
*Resolving support issues
*Develop proactive procedures to ensure the smooth running of ICT systems
*Provide technical advice in support of the resolution of ICT incidents
*Delegated management of the school’s mobile contracts and mobile devices
*Work with the Network Infrastructure Manager to ensure escalated ICT issues are resolved
*Work with the Network Infrastructure Manager in implementing ICT systems
*Work with the Data & Information Systems Manager on supporting and operating the schools MIS
*Work with the Data & Information Systems Manager on creating reports for SMT and Teaching staff to ensure the best use of data being stored in the MIS
*Assisting with the setup of the school Portal.
*Assisting with showing best practice in the use of both the MIS and Portal to all staff.
*Document the setup and configuration of all school ICT systems and ensure operating procedures are in place
*Monitor and maintain ICT systems and undertake action to ensure consistent delivery of ICT services
*Manage ICT incidents to resolution in a structured way using a Service Desk tool
*Ensure ICT changes are managed in a formal way
*Advise on system enhancements and make recommendations for improvements or replacements
*Liaise with 3rd party suppliers to ensure a resolution of ICT incidents, as required.
*Support the deployment of school systems as needed
*Provide training to staff and students along with guidance on the use of ICT systems and software
*Ensure robust data backup systems are in place and undertake periodic testing of the systems
*Assist in the design, implementation and management of a comprehensive Disaster Recovery Plan
*Assist in the selection, testing and acquisition of IT hardware, software and third-party application packages
*Ensure that SPGS policies are Implemented and systems are in place to monitor and manage compliance
*Ensure school policies and procedures are followed to maintain fully operational, robust and secure ICT systems.
*Be proactive in the pursuit of new training opportunities that could assist the running of the school
*Work flexibly as required in support of the duties of the role
*Provide backup for AV bookings if needed
*Support the school implementation of BYOD and iOS device deployment
*Provide training to staff and students when required
*Provide guidance and support to parents to assist access to online resources
Decisions made in the course of the job
*When to escalate service issues
*How to ensure a consistent and resilient ICT service
*What solution to apply in the resolution of incidents
*Reports to the Network Infrastructure Manager
*Work closely with the Data and Information Systems Manager
*Will interact with the IT Support Team Leader to ensure ICT incidents are managed to resolution
*Director of IT & eLearning
*ICT Support Team
*3rd party suppliers
*IT Support Team Leader
*Teaching and Administrative Staff
*Students and Parents
The key responsibilities are not exhaustive and highlight a number of major tasks relevant to the post. The post holder may be required to undertake additional duties which might reasonably be expected and which form part of the function of the position. This post and its associated role will be subject to review on an annual basis, or:
*As a result of a change in Strategic management.
*As a result of significant changes in operational requirements.
*As a result of agreed staff development/career review needs/objectives.
*Within six months of appointment
·Term time holiday (same time as school holidays, total of 25 days plus Christmas closure)
·Season ticket loan or bicycle loan
·Free lunches, tea, coffee
·Free use of the school’s sports facilities
How to Apply
This is a very rare opportunity and won’t be up for grabs for long. Submit your CV now, or give Noz a call on 0207 426 9840 to discuss whether this role is right for you