Paying up to £40,000
Projects Engineer – Managed Service Provider – Wandsworth – £35,000-£40,000
Are you wanting to expand your abilities and grow with a fantastic company in a diverse industry?
Read below for an amazing opportunity…
My client’s focus is to provide outsourced IT services and IT solutions to SME businesses. Services range from outsourced IT help desk and onsite support to the delivery of fully managed network and system services.
They are an IT Service Provider and Internet Service Provider, which means they provide a wide range of products and services.
Also, they are serious about technology. Every member of our team embody our core values and are genuinely passionate about what they do. The guiding principles of our founders are as strong today as they were when the business started over twenty-three years ago and include:
·Honesty and integrity
·Quality of service
·Attention to detail
My client sees everyone as a partner – whether this be their employees, their customers or their suppliers.
They work hard but believe downtime is important and run regular social events. They are very proud of our culture and our great working environment. They look forward to welcoming you to the team.
This Junior Projects Engineer role will involve implementing projects and technical tasks. The successful candidate must have a minimum of 6 months of MSP experience or extensive experience within a similar role and must be able to display a sound troubleshooting thought process.
We expect reliable customer service and interpersonal skills and good technical competence, with the ability to diagnose and solve problems from non-technical descriptions provided by clients.
Location: The role is based in the Wandsworth office, although some client visits may be required.
Responsible for: Completing project tasks in a timely fashion and acting as a point of contact for the client during a project or job. Also, being the ‘Primary Technical Contact’ for some clients acting as a point of escalation for junior Service Desk Engineers. Working with the Technical Services Manager in providing pro-active maintenance to clients’ IT infrastructure performing regular checks and audits.
Role focus: Implementing and assisting with technical tasks and projects with an emphasis on customer service.
Reporting to: Technical Services Manager
Main Duties & Responsibilities
·Reviewing workload and organising implementation of technical jobs.
·Interact with clients daily over the phone and face-to-face, log tickets on their behalf, gathering as much technical information as possible.
·Support and troubleshoot end-user requests and incidents ensuring tickets are escalated within quickly and efficiently to minimise client service impact.
·Proactively support clients’ local and offsite backups.
·Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
·Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
·Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
·Responsible for completing and documenting regular client site reviews and Operational Checks.
·Communication with customers and Account Manager as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Experience in supporting and implementing solutions in a small to the mid-size business environment using the following technologies:
·Microsoft OS and Applications (Windows 7, 8 or 10, Office)
·Microsoft Server (2008, 2008 R2, 2012, 2016, Exchange)
·Active Directory Administration
·Virtualization (VMWare, Hyper-V, Citrix)
·Microsoft Cloud Technologies (O365, Azure, etc.)
·Backup, Disaster Recovery and Business Continuity Solutions (Storage Craft, Veeam, Zerto)
·Implementing customer specific applications while dealing with 3rd party software companies
·Cabling infrastructure (patching, rack installations etc.)
·Firewalls and network security (preferably SonicWALL, Cisco)
·Wireless Access Solutions (preferably Meraki, Cisco)
Knowledge and practical experience of the following specific network areas and technologies:
·Wi-Fi networks and components
·IPv4 and IPv6 addressing and subnets
·Firewall configuration and management (including NAT, port-forwarding, VPNs, etc.)
·DNS (name servers, DNS configuration, diagnostics, etc.)
·IPSEC and other VPN technologies (e.g. PPTP, SSL-VPN etc.)
·Basis diagnostics, debugging, packet tracing and analysis of IP networks;
·Wide Area Networks (leased lines, MPLS/VPLS, broadband).
·Monitoring and management services/tools (SNMP, SYSLOG, Cacti, Nagios).
·Documentation and diagrams (Microsoft Visio, etc.)
Skills and Attributes required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.
·Professional IT certifications (such as MS MCP, MCSA, or MCSE)
·Good interpersonal skills (such as telephony, communication, active listening and customer-care)
·Strong diagnosis skills of technical issues
·Ability to multi-task and adapt to changes quickly
·Service awareness of all organisation’s key IT services for which support is being provided
·Good understanding of support tools, techniques, and how technology is used to provide IT services
·Strong typing skills to ensure quick and accurate entry of service request details
·Self-motivated with the ability to work in a fast-moving environment and work either on their own or as part of a team
·Strong organisational skills
·Excellent attention to detail
If interested, or know anyone that would be interested, get in touch with me at email@example.com or give me a call on 02074269840