Senior IT Support Engineer


Paying up to £35,000


IT Networking and Infrastructure

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Senior IT Support Engineer- Central London- £35k

Are you an IT Professional looking for an exciting new role? Want to take your technical abilities to the next level whilst expanding your team leadership skills?

We are looking for an ambitious and experienced Senior Service Desk Analyst for a growing Managed service provider. You will be responsible for providing technical support and assistance for clients as well as making sure the service desk is running smoothly and mentoring junior engineers.

You will be leading the helpdesk and supporting the team by ensuring customer SLA agreements are met- Acting as an escalation point and supporting 1st and 2nd line team members by mentoring and training.

·Responsible for meeting our 1 hour onsite SLA for resolve issues that cannot be resolved remotely.
·Providing desktopserver support over the phone, via remote access tools and on site when required.
·To configure, test, support and maintain a varied range of hardware including Servers, Desktops, Laptops, Printers, Mobile phones and Tablet computers.
·Take ownership and resolve issues that have been escalated from 1st and 2nd line.
·Responsible for managing the customer backup check procedure.
·Responsible for keeping the internal asset logs up to date.
·Ensuring the support calls are handled by the team and completed within the relevant SLA.
·Complete part movements Goods received and Outgoing goods to customer sites for projects. (RMA generation & physical movement) in a timely manner, returning items as required.
·Achieve KPI targets to include but not conclusive to 1st time fix.
·To document all faults and resolutions, accurately and systematically to meet standards and ensure that all user problems are escalated appropriately, and users are informed on progress.
·To report details of all hardware/software items that has been installed/removed so that configuration management records are complete and up to date.

As a Senior support engineer you will provide 2nd/3rd level support in addition to assisting in the setup of new users, the creation and maintenance of documentation and support materials and triaging of service requests and incidents prior to assignment to other team members.

The role is strongly focused on continuously enhancing the quality of the services provided to the clients. You must be capable of overseeing the team duties and ensuring these are being delivered effectively, meeting the set SLA’s and KPI’s and in line with company expectations.

This company puts their client’s needs first, ensuring that they make it work. They specialise in professional IT strategic consultancy, cloud services, telephony, connectivity and security for small and medium sized organisations. Their solutions are backed up by a quality support service using smart technology to pro-actively monitor client systems and solutions.
Unlike many IT support London companies, they are proud to host our own cloud datacentre. This allows them to provide cloud solutions tailored to their client’s requirements.

Based in Central London, this college has an enviable location as you will be working in the heart of London with great facilities and opportunities abound.

£35,000 per annum
·Pension: 5%
·Cycle to work
·Childcare Voucher
·Eye Tests
·Annual Salary review
·Annual Bonus (dependant on the success of the business)

Great opportunities like this don’t last long. Submit your CV now at Alternatively, give Sophie a call on 02030 966763 to discuss whether this role is right for you.