Senior Support Engineer


Paying up to £35,000


IT Networking and Infrastructure

Job Type




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Are you an IT Professional looking for an exciting new role? Want to take your technical abilities to the next level?

We are looking for an ambitious and experienced Senior IT Support Engineer for a renowned travel company. You will be responsible for providing technical support and assistance for user as well as making sure the systems are running smoothly.

The purpose of this role is to maintain the secure and effective operation of all computer systems, related applications, hardware and software.

Key Responsibilities and Accountabilities
·To be part of a proactive team of support staff responsible for delivering a high quality, customer-focused professional service.
·Responsible for the day to day coaching, support and mentoring of the IT support analysts.
·Design and implement preventative maintenance procedures for servers and storage.
·Testing and modifying systems to ensure that they operate reliably.
·Scheduling and performing system upgrades.
·Ensuring software licensing laws are adhered to.
·Assisting with the design, planning and testing of the disaster recovery plan.
·Assisting with crisis situations, involving out of hours support as and when necessary.
·Managing the helpdesk ticketing system.
·Documenting IT procedures ensuring they are kept up to date.
·Responsible for preparing reports on the performance of the service desk, servers and storage.
·Managing incoming requests from end users and escalated from the IT team, both via telephone and e-mail in a courteous manner.
·Prioritising and scheduling problems, ensuring escalated problems are resolved.
·Performing hands-on fixes at the desktop level when needed, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
·Identification and participation in ad hoc projects to improve the efficiency and quality of services provided by the IT department.
·Provision of cover for members of the IT department to ensure that services are available in accordance with departmental standards
·Maintenance of relationships with third party suppliers and internal departments.
·Maintain and update skills and knowledge.
·Contribute to the establishment and maintenance of service level agreements and minimum service levels provided to other departments.
·Undertake such other reasonable tasks as may be required from time to time.

·Must be in possession of a degree in IT related subjects or equivalent experience.
·5 years or above technical hands on experience in 2nd/3rd line support
·Recent experience of providing server support including VMware and Hyper v.
·Excellent working knowledge of Microsoft Windows and Microsoft Office products including
oWindows 7, Windows 10 and Microsoft Office products (Word, Excel, PowerPoint, and Outlook)
·Excellent working knowledge of Server Operating Systems including some or all of the following:
oWindows server 2008, 2012 and 2016 Administration, Exchange 2010, 2013 and 2016 Active Directory, user account setup and administration, DHCP, WINS, IIS
·Basic network troubleshooting including TCP/IP utilities and configurations e.g. DOS troubleshooting commands and utilities
·Good understanding of IT hardware and network software systems including:
·Dell laptop, desktop and servers, Apple Mac, PC and notebook

The Family-owned travel company has transformed itself from one brand and one resort to becoming one of the most well-known and award-winning hospitality companies in the world. With five brands and 24 properties in seven countries, they are undisputedly the leader of holiday experiences and remain fiercely committed, dedicating themselves to innovative resort development.

£35,000 per annum
+ Benefits

Great opportunities like this don’t last long. Submit your CV now at Alternatively, give Sophie a call on 02030 966763 to discuss whether this role is right for you.