Senior Support Engineer

Salary

Paying up to £35,000

Industry

IT Networking and Infrastructure

Job Type

Permanent

Location

City of London

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Service Desk Analyst – Central London – £30,000-£35,000 per annum – ASAP

Are you an IT Professional looking for an exciting new role? Want to take your technical skills to the next level?

We are looking for an ambitious and experienced Service Desk Analyst for a rapidly growing wealth management business. You will be responsible for providing technical support and assistance with workstation hardware and software for head office and remote users. You will be part of a diverse organisation with tremendous opportunities and significant opportunity for continuous learning and progression.

With various technologies to work with, this is a role which will never get boring.

Principle Duties:

Provide IT resources as required including:

·Networking (basic troubleshooting)
·Telephony assistance and troubleshooting
·Technical support for supported software applications
·Set up and maintain user accounts for staff & offices
·Set up and maintain systems and services used by external Raymond James branches and offices
·Create and maintain documentation and training support materials
·Triage and manage incoming service requests and incidents
·Ensure that open service requests and conflicts are resolved promptly and within SLAs
·Provide mentoring for new team members as required
·Other duties as assigned

You will have strong knowledge of and possess the following key competencies:

·Strong knowledge of Windows 10 and Windows Server platforms
·Microsoft Office – 2010 / 2013
·Experience working in a 1st and 2nd line technical support environment
·Experience working in the financial services sector considered beneficial

ABOUT YOU

As a Service Desk Analyst, the successful candidate will be responsible for providing technical support and assistance with workstation hardware and software for head office and remote users.

The role is firmly focused on continuously enhancing the quality of the services provided to the business through software and business process improvements and by developing excellent relationships with other business units. Additional responsibilities will include assisting in setup of new users and offices, the creation and maintenance of documentation, support materials and triaging of service requests and incidents before assignment to other team members.

ABOUT THE COMPANY

I am currently recruiting for a leading wealth management business, supporting 90 commercially independent practices that represent a mix of private client investment managers, stockbrokers and investment focused financial planners located throughout the UK. Their diversified business model and commitment to client service have seen them deliver extremely high-quality work to their clients. My client works with a diverse range of customers and technologies so has a lively environment full of new challenges. No two days will be the same.

Based in Central London, this college has an excellent location as you will be working in the heart of London with excellent facilities and opportunities abound.

ABOUT THE REWARDS

£30,000-£35,000 per annum

Generous holiday allowance

Investment in training

Career Progression

HOW TO APPLY

Great opportunities like this don’t last long. Submit your CV now at jamesco@jitr.co.uk. Alternatively, give James a call on 02074269831 to discuss whether this role is right for you.