Service Desk Analyst


Paying up to £45,000


IT Networking and Infrastructure

Job Type



City of London

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IT Service Desk Analyst – 1st/2nd Line Support – London – Permanent – £35,000 – £45,000 – 1 pm to 9 pm

Our client is looking for a 1st/2nd Line Support who provides outstanding customer service and enjoys working on IT issues in the heart of London.


You will need to be a strong 1st/2nd Line Support who has experience in the legal sector. Primarily, you will have the following skills:
·You would know legal-based IT application, e.g. iManage, BigHand, Rekoop.
·ITIL foundation essential.
·CompTIA A+ is desirable.
·Strong technical skills across Microsoft Office 2016 products, ideally you will have a MOS qualification in Word and Excel.
·Experience of working in a fast-paced office environment and problem-solving and analytical skills with the ability to extract relevant information quickly and effectively.
·Ability to think and work independently, and as part of a team and take responsibility.
·Flexible approach to working.


·The role of a Service Desk Engineer is to guarantee that customer requests are dealt with swiftly and effectively while maintaining the high level of service that our customers depend on. The role involves you to:
·Manage calls according to the agreed process, escalating as appropriate.
·To assist the team with administration of the network and the services it provides so that an agreed level of performance is maintained.
·To assist fellow engineers within the organisation by providing guidance and technical training where required.
·To maintain support levels to meet the customer’s individual needs.


Our client is a global law firm that specialises in Asset Funds, Private Equity and high net wealth families. They have a 500+ user base in London, and over 20 in IT.
Technology has been a key part of their growth in the last 2-3 years, and they have brought in a new top tier of management to facilitate the growth of the department and infrastructure.


This role is a great opportunity not to be missed. Submit your CV now to or call 0207 426 9831