Service Desk Analyst

Salary

Paying up to £24,000

Industry

IT Networking and Infrastructure

Job Type

Permanent

Location

Harrow

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The Service Desk Analyst will support the user base ensuring the service provided is of a high, professional standard. The successful candidate will combine their technical and interpersonal skills to allow for the effective analysis of incidents, having the capacity to proactively work on problems, whilst keeping a line of communication with the relevant stakeholders.

About the Role
The Service Desk Analyst will support the user base ensuring the service provided is of a high, professional standard. The successful candidate will combine their technical and interpersonal skills to allow for the effective analysis of incidents, having the capacity to proactively work on problems, whilst keeping a line of communication with the relevant stakeholders.
·Monitor the ITIL based service call logging system (Service Now) for new incidents, requests, tasks, and acting on them accordingly
·Provide 1st/2nd line technical support
·Play an active part in project life cycles
·Identify and resolve any gaps within the processes and continuously improve the way the Service Desk delivers its service
·Act as a liaison between the Service Desk and other teams. Escalating issues where necessary
·Ensure that all activities within the Service Desk department are carried out to high standard following company regulations and best practice.
·Ensure that the ongoing service delivery and support meet agreed customer requirements via effective service monitoring and performance.
·Maintain existing and introduce documentation for procedures and processes
·Educate the user base on best practice and use of hardware and software, such as the Office 365 suite of applications
·Always ensure client/business comes first and obey all company values

About You
The ideal candidate will be someone who possesses:
·Excellent written and verbal communication skills with an excellent attitude towards customer service
·Ability to build effective relationships with all colleagues, peers and other staff.
·A flexible and positive approach to all aspects of the work and challenges
·Ability to work in a demanding environment
·Excellent time management
·A methodical approach to troubleshooting
·Some relevant work experience in a technical support role
·Good understanding of Windows environments, specifically Windows 7, Windows 10, Office 365 & Active Directory
·Good understanding of OS imaging

The Benefits
This fantastic opportunity is offering a salary of up to £24,000, on top of this they offer great benefits including 25 days’ holiday as well as regular social activities and outings. You will be a part of a rapidly growing team based in Harrow.

To Apply
Please submit your CV now to AkibM@jitr.co.uk, or give Akib a call on 0207 426 9828 to discuss whether this position is the right one for you