Technical Support Engineer

Salary

Paying up to £37,000

Industry

IT Networking and Infrastructure

Job Type

Permanent

Location

London

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Are you ready to advance your technical skills and secure that progressive IT role?

Are you keen to work for a well-known global sports organisation?

Have you got 2-3 years’ experience in IT? Our client is looking for a Technical Support Engineer who provides outstanding customer service and enjoys working on tricky IT issues with the support of a great team in West London.

ABOUT YOU
You will need to be a strong IT Technical Support engineer with 2nd/3rd line experience, keen to work in a professional environment. As well as excelling in customer service, you will be technical and keen to stretch your skills. You must be a flexible IT professional used to working within a structured environment that is able to bring best practice methodologies to the team.

The right candidate will have excellent verbal and written communication skills capable of communicating at all levels throughout the business and be an ambassador of the IT Department.

You will be a strong team player who has the ability to take ownership of calls and ensure that they are correctly diagnosed before successfully resolving the issue.

·MTA cert is a must!
·ITIL qualification (desirable)

THE ROLE
·Provide first line support/monitor and log calls on Service desk software.
·Log calls on Service desk software to ITIL / ITSM standards
·Allocate and schedule jobs for 2nd/3rd line ICT staff
·Analyse and resolve tickets for the end user
·Obtaining quotes/estimates and ordering of software and hardware.
·Software cataloging/licensing and auditing.
·Be responsible for ordering hardware, stock, and supplies.
·Liaison with suppliers and third-party support contacts.

ABOUT THE COMPANY
The company are a very well-known global sports organisation best in West London and with a 700-user base, you will be kept busy!

ABOUT THE REWARDS
This opportunity offers a salary of up to £37k depending on your experience. Alongside this great salary, you will also have access to a host of company benefits including, Pension- 5% non-contributory, Health club membership, personal travel insurance and a lot more.

HOW TO APPLY
This role is a great opportunity not to be missed. Submit your CV now, or give Richa Patel a call on 0203 540 9439 to discuss whether this role is right for you.